Accept Cookies?

Terms of Services - AerosGifts

We are AerosGifts Ltd, a company domiciled and registered in the United Kingdom: we are registered in England and Wales (registration number 08408809). Our registered address is 46 King William Drive, Cheltenham GL53 7RP. (This is our mailing address, but we operate from other premises and stock is not held here.)

The company is referred to in all the following terms and conditions as "we" and "us", and its assets are "ours".

These terms collectively explain how your order will be dealt with, your rights, and our duty to you. It includes information about the information we collect and how we will protect it. Also, the conditions which apply to use of our website and any restrictions and obligations which fall to you as a customer and/or as a user of it.

The Terms and Conditions break down into 3 sections:

  • Terms and conditions of trading with AerosGifts Ltd
  • Data protection and privacy policy
  • Website terms and conditions (including our use of cookies)

We may revise these terms and conditions at any time by updating this document and website page. You should check our website from time to time and whenever you trade with us to review the current terms and conditions, because they are binding on you.

Your use of www.aerosgifts.co.uk ("our website") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions – so it's important that you read, understand and agree to them before ordering. Our terms and conditions will prevail over any and all terms and conditions proposed by you. If you don't want to be bound by our terms and conditions then don't use or access our website or place orders.

Contacting Us

If you have any questions, complaints or comments about our website and its content, our products and any orders you have made or intend to make, you may contact us as follows:

By Email: This email address is being protected from spambots. You need JavaScript enabled to view it..

OnLine: we have provided an online form for you to send us messages. If you do not get an onscreen confirmation of your message being submitted correctly, please input it again.

By post: AerosGifts Ltd, 46 King William Drive, Cheltenham GL53 7RP

Note: this is our registered mailing address, but we operate from other premises and stock is not held here.

Telephone Number: 07790 890 737. This is not a freephone number, so your phone/mobile operator's normal charge rates for a UK mobile will apply).

We aim to respond within 3 working days (weekdays). If you indicate a preferred day and/or time when you want us to contact you, we will do our best but regret that we cannot guarantee to do so. We are closed on public/bank holidays and most weekends.

Your call is most likely to be answered by a person between the hours of 9am and 5pm weekdays but this won't always be the case. If you hear our answerphone, don't be afraid of it and do leave a message so that we can take action and/or get back to you. Please record your phone number and details slowly and clearly, and spell any unusual names. We will do our best to return your call as soon as possible.

TERMS AND CONDITIONS OF TRADING WITH AEROSGIFTS LTD

These terms relate to sales over the Internet and over the phone with AerosGifts Ltd. This version is dated August 2014.

We may revise these terms and conditions at any time by updating this document and website page. You should check our website from time to time and whenever you trade with us to review the current terms and conditions, because they are binding on you.

Placing your Order and trading with us

The images of the products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images, and the packaging of products also may vary from that shown on images on our site.

Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. In legal terms, your order is an offer from you to buy the products in your Shopping Bag. When you have completed the payment sequence, we will send an email to acknowledge we have received your order. This acknowledgment doesn't guarantee that your listed products will be in stock or that the order can be fulfilled when we process it.

The second email we will send confirms that we have agreed and accepted your offer, and it is only when we send this email that the contract for purchase of the products will be formed. This is your order receipt and it means that your order has been processed, the products are in stock and they are being dispatched to you.

We will contact you as soon as possible if we cannot fulfil your order, whether in part or in full. We won't send a substitute product without asking you first, or unless you have already contacted us and stated that you would accept an alternative and what that alternative might be. We cannot be liable or responsible for any loss occurring because the products you ordered are not in stock.

We can decide not to accept your offer and decline to make a contract with you. We might do this, for example, if we identify errors or inaccuracies regarding the products appearing on the website; or if items are subsequently unavailable; if there are questions resulting from your payment; or for any other reason we believe justifies it. In this event, we will refund any payment which we have received. You will have no further right to compensation.

We aim to dispatch orders as soon as possible after you have placed an order. Normally this will be within 5 working days if the goods are in stock, and in any event within 30 days of you placing your order. (If your order is placed on a Monday, Tuesday counts as Day 1.) If we can't do so, we give you an estimated date for dispatch and if you are not happy with this, you can cancel the order and receive a refund.

Some of our products can be personalised, for which we may be reliant on third parties. Normally, personalised products will be sent within 5-10 working days: details and any variations from this will be indicated on the product page for that item.

To place an order on-line, or register an online account with us, you must be legally capable of entering into binding contracts and at least 18 years old. If you are not, we are not obliged to supply goods to you and we may cancel your order. If you are a minor, you can use our service only in conjunction with your parents or guardians.

Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box.

We will consider requests from you to treat your order in a way that is different from our normal routine, but we are not obliged to agree and may impose a charge if it involves additional costs. See also delivery.

Payments

We will normally accept most payment types including MasterCard, Visa and PayPal. We always use major online payment systems (although we may change the one(s) we use from time-to-time).

We recognise that despite the insurances which credit card companies provide and the high levels of online security which are now provided for internet shopping, some customers are still uncomfortable making payments over the Internet. We are able to accept payments by cheque, and bank transfers, although it will take longer to process your order while we wait for non-card payments to be cleared.

For security reasons, we reserve the right to cancel any order made by a credit/debit card where the billing name, address and phone number does not match that for the card used for payment.

Our Prices

The price of products are as stated on our website from time to time and as confirmed to you in the receipt we sent when we accept your offer (except in the case of obvious error). Prices shown for a product are always in British poinds (£) and inclusive of any UK Value Added Tax (VAT) which applies, but exclude delivery charges.

Prices are checked regularly. However, if when we process your order we find a price has changed or that there has been a pricing error, we will contact you and ask if you want to proceed at the new, correct price. Any change(s) to the order will be confirmed by email before the products are dispatched.

Promotional Codes and Discounts

Check the contents and prices of the items in your shopping bag carefully before you confirm the order and make your payment. Any discounts, vouchers and offers will appear and have been applied before this stage.

Promotional Codes are subject to change, subject to terms and conditions, and can be withdrawn at any time. If you have a valid Promotional Code, you can enter it into the appropriate box on the checkout page and your order will be discounted accordingly. Only one code can be entered per order. Check the expiry date and any limitations carefully as they normally run for a limited period and may be restricted to certain products, quantities or categories.

Offers and codes which are based on repeat custom and are intended for returning customers may not apply if you cancelled your original/earlier order(s).

Delivery arrangements and charges

We use different mailing services to ensure we can offer an efficient and cost-effective service. You may be offered a choice of service at pre-determined prices: your choice may be limited where the size and shape of a product or products in your order dictate that a particular service has to be used. If we have offered you a choice and we later decide to send multiple parcels or change the mailing service to one which is more expensive, we will not increase the cost to you.

Our charges are published on this website. We make a charge per transaction (i.e. per order) towards the costs of packaging and posting your order. We believe this is more transparent than increasing the cost of individual products in order to offer free delivery. This is based upon the costs we expect to incur, and is primarily influenced by mailing costs which are out of our control.

Your order receipt will say when the order is due to leave us, and our estimate of when you should receive it. However, this is an estimate: delivery within the times quoted by our mailing agents/couriers cannot be guaranteed and is out of our control. If your order is not delivered within the time we have estimated, please contact us by telephone or email and we will try to resolve the issue promptly. We will not be liable for any loss caused to you by late delivery over the estimated provided.

It is your responsibility to notify us if your order does not arrive. You must tell us within 14 calendar days of the date of our email confirming that your order has been dispatched. If no notification is made within this time period you will be deemed to have received the goods.

If you ask us to send your order on a particular day, we are not obliged to agree. The earlier you order and the more notice you provide, the more likely it is we can try to meet your request. If we have your item(s) in stock, we will do our best but cannot guarantee to do so. Its arrival with you will be subject to the mailing agent involved.

Please ensure that you enter a full and correct delivery address and contact telephone number for your order. If the delivery address given to us is incorrect, then we will not be held responsible for your order being lost or not delivered to you and any subsequent costs incurred to re-send your item or for your item being returned to us will be at your expense.

Delivery will be completed when we deliver the products to the address you gave us. The products you order will be your responsibility from the completion of delivery. You own the products once we have received payment in full, including all applicable delivery charges.

There may be restrictions on some products for certain international destinations. Please see the information provided on our website in respect of international delivery. Please note that if you order from outside the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches its destination. We have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

Orders made other than on the internet

If you have access to the internet and have placed all the items you want to buy into your Shopping Bag, but do not like making internet payments, you will need to create a document including all of the relevant information we need – especially the products you want to order, postage options/cost, and your delivery details. You may find it helpful to create a shopping bag onscreen and include a screen print of this in your document. Check the product details and total payment carefully. Send this to us with a cheque for the full amount, or tell us how you want to pay – which can be by bank transfer or by giving us your card information over the phone - do not send us your card details in written form. We do not record or store payment card details.

The document you send represents your offer to buy the products in your Shopping Bag. If you send us an email address we will send an acknowledgement of its receipt by email. When we process your order, we will confirm your products are in stock and the order can be fulfilled, and we will bank the cheque or contact you to arrange for the bank transfer/payment. Once payment has been received by us, we will confirm our contract with you for purchase of the products and send your order.

You can also telephone us to make your order – if you reach our answerphone, please don't record your order and your bank details. Tell us you want to make an order and we will call you back – please do keep a record of the items you want to order to hand. We will record the details on our system, confirm the total cost of your order, and agree the means of payment with you, which might be a card payment, cheque or a bank transfer.

We will endeavour to minimise any delays in processing orders which involve non-internet payments and apologise for any inconvenience which may be caused to you.

Receiving and Checking your Order when it arrives

As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by anything in these terms and conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Damaged parcels and faulty goods

We check our stock carefully before sending it, and do our best to package orders so they reach you in good condition. Very occasionally accidents happen in transit and products will arrive damaged or with defects. If a parcel is damaged and/or you find its contents are incomplete or defective, you must notify us by phone or email as a priority and as soon as is reasonably practicable following delivery.

If you are asked to sign for a parcel and it looks damaged, you must put a note to that effect alongside your signature. It may be harder to prove whose responsibility it was for any damage to the contents if you do not, and some couriers will not accept any responsibility if damage is not identified at the point of handover.

Photographs sent to us by email can provide helpful information. For example, if the outer packaging has been damaged in transit, and you can photograph it from one or more angles before you open the package, the image will be very helpful in clarifying responsibilities and helping us to feed back to our couriers and postal agents.

We would like your damaged/faulty goods returned to us as soon as possible and ideally within 5 working days of you receiving it. Whatever its condition, please do package it up carefully for return so that no further damage occurs. Once we have received and inspected the returned item, we will replace faulty or damaged items free of charge, or refund you if you prefer. In these circumstances we will also pay you the cost of the return postage, provided you can supply a proof of posting certificate or receipt to enable us to process the refund for your return postage costs.

Received something by mistake?

We do check our orders carefully as we pack them, but should you receive something that you did not order, please contact us within 2 working days of receiving it.

Cancelling Orders

How do I cancel my order before it arrives?

You can cancel your order by calling us on 07790 890 737. You can also email us at This email address is being protected from spambots. You need JavaScript enabled to view it. use our online message facility although phone is preferred.

When we have received your instruction to cancel, we can tell you if your order is already dispatched.

There are no fees or charges if you cancel before we dispatch your order, except for customised items, where there may be a charge if the process of personalisation has already started and cannot be reversed or terminated. In some cases, that charge may mean you are not entitled to any refund, and we will display on our product pages any specific terms and cancellation restrictions which apply to orders for that item.

If your order has already left us, depending on the method of carriage used, we may ask you to refuse a delivery or return your order unopened. We will issue your refund, less any carriage charges which we may have been charged for its return, within 10 working days of us receiving your unopened order back.

Refunds and Exchanges: cancelling an order you have received

Under the Consumer Protection (Distance Selling) Regulations 2000 you can cancel orders up to the end of the period of seven working days beginning with the day after you receive the goods. You are required to cover the cost of returning the cancelled items. Customers outside the UK have fourteen (14) days to cancel orders.

Therefore, if you are not happy with a product you can return it to us for a refund or exchange. To qualify for a refund or exchange, you must return it to reach us within 7 working days of receiving your item or have notified us by phone or email that you have already sent it or intend to send it back, and we receive it promptly and in any event within 15 working days of the date of our delivery/dispatch note.

You have a legal obligation to take reasonable care of the products while they are in your possession.

Please include where possible the original product packaging, labelling and any Returns Form included in the packing note which comes with your order, and let us know why you are returning it. You are responsible for the returned item until it has reached us, and we recommend using a secure delivery method which requires a signature upon receipt such as Royal Mail Recorded Delivery.

Any refund will be made direct to the credit/charge card originally used to place the order, and will be made within 30 calendar days of us receiving your notice to cancel the order. Refunds will not cover any postage and packaging costs you incur to return the item to us. Your refund will include any charge we made for P&P on your original order where the entire order is returned to us complete. If you return only part of the order, your refund will cover the cost of those items but not the P&P charge.

Please note that we are unable to accept returns for made-to-measure, personalised or customised Goods unless they are faulty.

Making a return

We respect the fact that you need an opportunity to inspect your order, and you then may decide it doesn't meet your needs. Although you no longer want the order (whether in full or in part), we believe it is reasonable to expect you to return it as far as possible in the same condition as we supplied it to you, which means you should: take good care of it while it remains in your possession and handle it as little as possible; and take reasonable care to ensure that the goods are not damaged in transit on their return to us. You have a legal obligation to take reasonable care of the products while they are in your possession, and if you fail to do so, we are entitled to make a claim against you for any financial losses which we suffer.

We know how exciting it is to receive an order, and how tempting it is to cut and tear at the packaging to remove it all as quickly as possible. However, do remember that if you open it carefully and later decide to return your order, the outer packaging will often be suitable for returning it as well, and many of our packaging materials can be re-used effectively to return products safely and securely.

Some of our products are particularly large and/or unusually shaped: if you want to return these but are unsure how best to do so, please call and we will see if we can offer any advice on carriage or packaging options.

Product Disclaimer and Our Liability

We are a giftware company selling gifts, accessories and home-ware for a range of uses. Some products will come with instruction manuals and we urge you to read these carefully and gain an understanding of how the product should be operated/stored/mounted before use.

If we have already used a product and believe that we can suggest something that may help you to get more out of your product – for example, how to change a battery if it is otherwise not apparent how to do so – any such suggestion is provided in good faith but does not form part of any contract with you or any manufacturer's guidance or instructions. It is entirely your decision to assess its value to you. We will not have any responsibility for the product and your use of it, whether you follow our suggestion or not.

AerosGifts Ltd accepts no responsibility for damage caused nor the injury or fatality of an individual or third party whilst using any products sold by us (unless caused by our negligence).

Some of the products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the products. If you are a consumer, a manufacturer's guarantee is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

For products which do not have a manufacturer's guarantee, we provide a warranty that on delivery and for a period of 3 months from delivery, the products shall be free from material defects. However, this warranty does not apply to any defect in the products arising from:

(a) fair wear and tear;

(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the products in accordance with the user instructions;

(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or

(e) any specification provided by you.

If you are a consumer, this warranty is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence, but we are not responsible for any loss or damage that is not foreseeable.

We only supply products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); or

(e) defective products under the Consumer Protection Act 1987.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Other important terms

We may transfer our rights and obligations under a contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing. The contract will be between you and us and no other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

These terms and conditions are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

DATA PROTECTION AND PRIVACY POLICY

You will be able to access all areas of our website without registering your details with us.

Online registration, passwords and security

You can set up an on-line account on www.aerosgifts.co.uk. This allows you to place repeat and subsequent orders more efficiently by allowing us to store certain information about you: you don't need to input this again when you return to our site. Please ensure you also read our information on the use of Cookies.

As part of the process of setting this up, you will be asked to choose a password which you will use in combination with your email to access your on-line account in the future. You can change your password at any time when logged in, and we recommend that you periodically do so. To help to protect your account, our system requires you to create passwords which include numbers, mixed case letters, and non-alpha-numeric characters. If you lose or forget your password, you can ask for it to be re-set.

It is your responsibility to maintain the confidentiality of your password and you remain responsible for all activities that occur under your account. We will not be liable where these are used by someone else (unless such use is due to our negligence). If you suspect there has been any unauthorised use of your password and account, notify us immediately.

The Information We Collect and How We Use it

We gather, maintain, and use various types of information that you supply to us while within our site and in emails you send us. We collect personal information about our customers for 3 reasons: firstly, to allow us to sell our goods to you and process your order; second, to promote our business by providing you with the best possible website and sales service; and finally, to compile and maintain our own accounts and records. This information may include personal details, and information about the goods and services you purchase; and certain financial details relating to your orders (but not card details). We will only use the information that we collect about you lawfully and the information we hold will be held securely.

Most of the information we collect is essential information specifically relating to any orders which you place with us, such as your contact and shipping details, the contents of your Shopping Bags, and previous orders. We may contact you individually about your order, to request clarification, or request feedback about your orders and shopping experience. Other than information relating to the value of your orders and confirmation of any transactions made between us, wedo not store financial information about you.

We will not pass your information on to any other third party except in specific circumstances. 1. Your payments to us are made through third parties, and we may need to share information with the financial organisations involved at the time of or subsequent to your transaction.

2. We contract with other companies to provide services to us involving the supply and personalisation of goods. Therefore:-

from time to time, we may ask a supplier to send a product directly to you

where goods are customised, the contractor may need to contact you to ensure the accuracy of details supplied, and may send the completed product directly to you.

We will provide your contact and shipping details to our contractors for these purposes and to act on our behalf. However, they are contractually obligated to maintain the confidentiality of this data and to use it only for the purposes of carrying out our business. They are prohibited by contract from using this information for their own marketing purposes or from sharing this information or any additional or amended information they acquire from you with anyone other than AerosGifts.

3. If we believe there is evidence that you have breached our terms and conditions and/or have traded with us fraudulently, we may share information with appropriate third parties. We will co-operate with any law enforcement authorities or court orders requesting or directing us to disclose the identity or location of anyone who has used our website and/or services illegally.

The other information we collect is 'non-transactional' – not directly relating to your order. For example, if you agree (by registering for the service), we will keep you updated by email with news and information about our company, website, products, prices, services and policies: you can withdraw from this newsletter service if at any later stage you decide you no longer want to receive it.

We may also record non-transactional data at other times: for example, should you register for an account on the website, submit comments and feedback on a forum on our website, participate on our Facebook page, email us, enter a competition, or take part in a survey.

We will de-personalise both order and non-transactional data and analyse it in aggregate, with the purpose of informing our product ranges and the services we offer to all our customers.

We also collect web-related data such as domain names of visitors to the site, page visit statistics, and other similar internet traffic information. Generally this is automated information used in aggregate and we use this to enhance the content and features of the site and improve the online shopping experience. It helps us make decisions about improvements to the site, and how to give you more of what you want.

See also our statement on the use of Cookies.

Your personal information

The information we do hold will be as accurate and up to date as possible. If you have an account on the site, you can update the personal information that we hold about you at any time. Otherwise, you can ask us to update information by emailing us and if you find any inaccuracies we will delete or correct it promptly.

We do not want to receive confidential or personal information from you through this website or by email beyond that which we specifically ask for and which we need to trade with you. Please only share information with us which we require, as – although we would not knowingly breach your confidence - we are only obliged to protect information covered by our Privacy Policy.

The Data Protection Act gives you the right to ask for a copy of the information we hold on you. (Please note that your payments to us are made via a secure payment website and we do not store your card details: any information we provide to you will therefore not include your financial details.) To help you and ensure confidentiality, any request must be made in writing, with sufficient evidence to confirm your identity. A fee of £10 is charged for information access requests, and we will undertake to provide the information to you within 40 calendar days. You may post or email your request to us.

Your personal information will be stored in our own databases and systems. We maintain reasonable safeguards to protect the security, confidentiality, and integrity of your personal information, and we limit access to all our personal information to those who have a business need.

Although we use various security measures to help protect your personal information and our systems against unauthorised disclosure, misuse or alteration, no internet-based system or transaction is ever completely secure or error-free. We will not be responsible for breaches of security beyond our reasonable control.

WEBSITE TERMS AND CONDITIONS

Website Availability

We aim to ensure that our website is normally available 24 hours a day. We will not be liable if for any reason the website is unavailable at any time or for any period. Access to the website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. Where appropriate, we will give advance warning of planned 'down-times'.

Website accuracy

We check our content carefully and regularly, but mistakes can occur. If we find that information on our website contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability we will change it as soon as we can. We reserve the right to make corrections and to change or update information at any time and without prior notice. We apologise for any inconvenience it may cause you.

How you may use our website content

All of the contents of our site - in which we include images, text, illustrations, designs, icons, photographs, and written and other materials that are part of this site - are intended solely for your personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on this site for your personal use only.

No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the website, or any related software.

Other websites and links

This site may include links to Internet sites owned or operated by other organisations. We will choose these selectively, and these may include, but are not limited to, links leading to:

additional product information

items or organisations of interest to light aviation pilots and enthusiasts

However, these sites are out of our control, and by using our website you acknowledge that if you decide to access any Site linked to or from our website, you do so entirely at your own risk, and that AerosGifts Ltd is not responsible for the availability of any external site, the content on or accessed through these sites, nor the consequences of using them. Nor do we intend such site to be a referral or an endorsement of the organisations operating such external sites.

Setting up a link to aerosgifts.co.uk

We hope that our website will be of interest to prospective customers and purchasers, and that they will want to refer others to it. However, we also want to protect ourselves and our site users, and we only welcome links from websites which are reputable and managed by appropriate parties and which comply with all applicable laws, rules and regulations and any additional policies of AerosGifts Ltd as may be published from time to time.

Running or displaying this website or any information displayed on it in frames or similar means on another website without our prior written permission is prohibited.

Although it is not a requirement, if you intend to create any link from another website to any page on the website, do let us know!

Using and contributing to our website

Our website provides opportunities for you to feedback and provide information about our services and products - for example, product reviews. The number and format of these opportunities ("forums") may vary from time to time. The aim of forums is for us and you to share information about our products which may inform and be of benefit to customers and potential customers, and to solicit information to help us to provide and improve our services.

These forums are not part of our Terms and Conditions of Trading, nor our complaints mechanisms: if you have a problem with an order, a product or service, please contact us direct to see if we can resolve it. You are entitled to share a problem on our site, but we believe it is reasonable for you to give us the opportunity to put things right first, in line with our terms of trading with you.

We require all contributors to review the following requirements and adhere to them at all times. We want you to contribute, but it needs to be in a way which furthers our aim, respects the diversity of all our customers, and adheres to legal and ethical standards.

When using our forums, you must:

treat us and all forum and website users with respect

use reasonable and acceptable language and appropriate emphasis.

We reserve the right to remove content at any time where we believe you have not met these standards, whether or not we believe your underlying message is valid.

Specifically, when using our forums, you must not:

add content that is threatening, abusive, menacing, defamatory, obscene, indecent, offensive, scandalous, inflammatory, blasphemous, or which may otherwise cause annoyance or inconvenience

discriminate, abuse or incite hatred on the basis of gender, sexuality, race, religion, nationality or any other personal characteristic

be in breach of confidence or in breach of privacy by disclosing information about yourself, other people or any organisation which is confidential or proprietary, including trademarks or copyrighted information (other than where you have a license to do so)

impersonate another person or falsely claim to represent another individual or organisation

collect or harvest any personal information about our customers and site users

attempt to include content which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data)

use the forum for commercial purposes or to profit.

We reserve the right to delete postings or user accounts where we consider these standards are not being met, and may decline to accept further orders from individuals who abuse our forums. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material which is illegal.

Views and opinions expressed on our forums are not those of AerosGifts Ltd, and we do not take responsibility for any statements made or opinions expressed on its forums. If you are concerned that there has been any misuse of our forums, please report it to This email address is being protected from spambots. You need JavaScript enabled to view it., identifying the web site page and a short comment on your concerns.

Other than personally identifiable information covered under our Privacy Policy, any material you post to our website on our forums will be considered non-confidential and non-proprietary. We will have no obligations to it, and we will be able to copy, disclose, distribute, incorporate and otherwise use all data, images, sounds, text and other things that the forum may allow you to post for any and all commercial or non-commercial purposes.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. They provide useful information and functionality to companies such as AerosGifts who rely on website information. They also act on your behalf, and allow you to use our site more efficiently – for example, by not having to re-enter your details each time you visit. We use cookies to keep track of what you have in your basket, and to remember you when you return to our site. Cookies also help us to analyse how our customers interact with our sites so we can make improvements and remedy problems which might arise.

Some cookies are essential in order to use our website, and they are integral to our content management and shopping basket systems. We use two types:

• Session cookies that are deleted after each visit when you close your browser and cookies essential to the operation of the shopping cart.

• Analytical cookies that allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

The first type are used each time you visit for the duration of that visit, and then expire when you leave the site. They are not stored on your computer and they don't contain personal data. However, they do help you while you are on the site: if we did not use session cookies then any products placed in a shopping basket would disappear by the time you reach the checkout. You can delete or disable them (via your browser) if you want to, but this will restrict what you can do on our site. Most importantly, you will be able to view our online store, but you will not be able to trade with us using the website.

The personalised features of this website are also dependent on the use of cookies, whether you are using a computer, tablet or mobile phone. Generally these are designed to help make your repeat visits more effective, and persistent cookies are integral to registering for an account and the log-in authentication process. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold a 'key' that links and associates you with this information.

Non-essential cookies primarily help us to analyse our visitors' use of our site. For this, we mainly use Google Analytics – a widely used web service provided by Google enabling us to recognise repeat visitors to the site. Using anonymous, randomly generated identifiers, this cookie records specific browsing information such as how you arrive at the site, the pages you view, options you select, and how you navigate through the site. By monitoring this information for all our users, we're able to make improvements to our site. (Google may also reserve certain rights to this data.)

We do not include third party cookies on behalf of business partners or other companies.

By using our website you agree that we can place both essential and non-essential cookies on your device. You can block or disable our cookies through your browser settings if you want to do so. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

More information about cookies is available at www.allaboutcookies.org, which gives details on how to delete the cookies from your computer. (You may be required to allow cookies to view the allaboutcookies site.) For information on how to do this on your mobile phone browser, please see your handset manual.